How can I convert a video using aimersoft video converter while keeping the audio?

I recently bought the aimersoft video converter. I try converting MOV files into MPG but after converting there is no sound. I already contacted their customer support but it takes 1-2 business days to respond and I need the videos ASAP. Am I doing something wrong or does the software not convert the audio along with it. I want to use Windows Movie Maker with the converted videos.

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